Business news and insights provided by the faculty of the College of Business and Organizational Leadership, Concordia University-St. Paul, Minnesota, USA.
Thursday, April 19, 2012
Monday, April 16, 2012
Consensus-based Decisions
For planning to be successful, an organization
needs to have the right people involved and needs to make the right strategic
decisions. To that end, making the right decisions often involves consensus decision-making.
But…what does consensus really mean? Consensus
is often confused with “consult and decide” and “unanimous” decision-making
approaches. Consult and decide usually means that a leader will first ask the
opinions of others, and then make the decision on their own…with or without
giving a rationale for the decision. On
the other side of the coin, unanimous decisions are full agreement.
One finger means that you are opposed to the decision and will likely resist it;
Two fingers mean that you are opposed to the decision, but will not resist;
Three fingers mean that you are opposed, but will work for it;
Four fingers means that it is a good idea and you will work for it;
Five fingers means that it is a great idea and you would like to lead it!
In some organizations, strategic decision making is a “free-for-all,”
a jumbled and mysterious process whereby a leader tries to decide the strategic
priorities for the organization with the group. Often the decision process
involves voting, rock/paper/scissors, heated debates, and a hasty drive to make
decisions based on the most vocal participants in the group. Unfortunately,
these dynamics can lead to win/lose decisions that create water cooler
discussion and resistance. However, the most effective strategic decision-making
often comes from meetings in which consensus is seen as a
process as well as an outcome. Effective decision-making comes from planning
teams that understand that a consensus decision is one
that all team members can support. They realize that consensus decisions may not
be the decisions most preferred by all members. The assumption is that when
true consensus is reached through a process in which everyone has a voice, the
output usually leads to collective ownership, commitment, and
superior decisions.
When I facilitate decision making
sessions, I like to use the “70/100 rule” and “Five Finger” method. The 70/100
rule means that the team members are at least 70% comfortable with the
decision, but 100% committed to it. The Five Finger method allows participants
to provide a show of support for a decision by displaying one to five fingers…see
below.One finger means that you are opposed to the decision and will likely resist it;
Two fingers mean that you are opposed to the decision, but will not resist;
Three fingers mean that you are opposed, but will work for it;
Four fingers means that it is a good idea and you will work for it;
Five fingers means that it is a great idea and you would like to lead it!
The Five Finger method gives everyone a voice and it makes
their preference visible to all. In addition, it can create a broader problem
solving discussion to work towards true consensus. If you would like your
meetings to be a success, be sure to have a qualified
facilitator who fully understands the complexity of obtaining true consensus on
your change initiatives.
Thursday, April 12, 2012
Google's new glasses!
Google is a very innovative company - their latest adventure involves the development of augmented-reality eye glasses, appropriately named "Project Glass." The company posted a YouTube video this week which has already gone viral, garnering nearly 10 million hits.
The video illustrates the use of the eyeglasses, showing someone wearing the new glasses during his daily life in New York city. By linking the glasses to an Android phone (using Blue Tooth technology), the wearer can get up-to-the minute news, updates on traffic, location information, take photos, videos, and communicate with friends in real-time.
Check out the link below to view the new product and see the world in a new way. It may not be "rose-colored glasses," but it is sure is a different view of the world and an exciting technology to contemplate.
Monday, April 9, 2012
ForestEthics vs Ethical Oil
The Economist reports on the challenges facing a corporation doing the right thing. Chiquita Brands has done a lot to become a responsible corporate citizen from environmentally sound practices to supporting labor unions. This earned it the support of ForestEthics, an environmental organization, when it decided to avoid fuel from Canada's tar sands. This action earned the wrath of another organization called EthicalOil which called for a boycott of Chiquita by Canadians - much to the detriment of Chiquita. The article reports that Chiquita is not getting the recognition it deserves for all the right things it is doing and raises the larger question - if a company does the right thing and is not affirmed by its customers and stakeholders can it afford to continue to do so and remain competitive?
A Tale of Two Currencies - Myanmar and Somalia
Recent developments in two different parts of the world bring to light the dynamics of the foreign exchange market. The Wall Street Journal reports that Myanmar recently decided to allow its currency (Kyat) to float and raised the question how successful such a move would be without a sophisticated financial infrastructure.
The Economist recently reported the success of a currency issued by a central bank that does not exist. Even though there is dollarisation in Somalia the old currency, the Schilling is still playing the role of money in that economy without the presence of a stable government or a central bank. Some of the reasons for the success are its fixed supply, its role as a "store of value" and being supported by the strong social relationships in Somalia.
The Economist recently reported the success of a currency issued by a central bank that does not exist. Even though there is dollarisation in Somalia the old currency, the Schilling is still playing the role of money in that economy without the presence of a stable government or a central bank. Some of the reasons for the success are its fixed supply, its role as a "store of value" and being supported by the strong social relationships in Somalia.
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